Call Center Manager

Qualifications

The CCC team is currently present with more than 5,000 employees on 15 locations in 8 countries and rapidly expanding. Our highest quality call center solutions bring clear performance advantages and tangible strategic benefits to our clients.
Competence Call Center is a financially stable, rapidly growing company with a clear focus on investing to the benefit of its clients. CCC has been profitable every year since its foundation 16 years ago.

Skills and Experience required:

• Must possess excellent written and verbal communication skills in Turkish, English and German
• Minimum 5 years experience, including 2 years of progressively responsible call center management experience
• Knowledge of customer service techniques and negotiation skills, as well as excellent organizational skills
• Excellent computer skills
• Bachelor’s degree in business-related field or equivalent experience
• Core competencies of communication, leadership, ability to drive change, innovative outlook and problem  analysis
• Must have the ability to work independently as well as having excellent interpersonal skills

Operational flexibility is required to meet sudden and unpredictable needs. Business travel is required.

Job Description

The position of Call Center Manager is an exciting opportunity for a proven call center leader with prior experience leading a growing organization. The Call Center Manager will be directly responsible for our new location in Izmir to enhance profitability, productivity and efficiency. 

Responsibilities:

• The position includes responsibility for our CCC location in Izmir
• Provide oversight of the day to day operations of the call centre
• Provide strong leadership for success of direct reports in meeting business goals
• Final decisions on administrative or operational topics to ensure Operations’ effective achievement of objectives
• Responsible for balancing strategy and business objectives with customer experience requirements
• Analysis of results and contract negotiations
• Ensure that budgets are adjusted to account for growth
• Operational flexibility is required to meet sudden and unpredictable needs. Business travel is required.