Transcon Agent -Izmir

Scope of Position:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department.

Major Duties and Responsibilities: 

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Use export TRANSCON Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Network communications, timely responses to emails and requests (internal and external)
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Escalation of problems to Management when necessary

Qualifications, Experience and Education Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).

• Hazardous materials certification (preferred).
• Fluent in English.