Bilgisayar Teknik Destek Personeli

A consulting company specialized in providing consultancy, management and support services to its’ customers’ IT systems, needs to expand his team: IT Support Expert

•    Providing desktop and server administrative functions including data backups, file recovery, software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc. Assisting in the maintenance of network servers, printers, IT equipment and systems.
•    Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes. 
•    Ensuring appropriate data management and security standards and procedures and directs the recovery of data as required. 
•    Installing tests and troubleshooting a full range of hardware and software, end user tools, etc.
•    Ability to perform a wide variety of technical support functions within a high stress and production deadline setting.
•    Investigates system violations and potential breaches in security.
•    Administer basic network problems, such as user password resets, authentication problems.

Handling problems through to resolution.
•    Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.  Setup and troubleshooting printer/faxes/copiers/ phone equipment in offices,

Reading and understanding technical manuals, procedural documentation and OEM guides

• Good knowledge of Microsoft Applications and Microsoft Operation systems
• Experience on Exchange Server, replication, virtualization and firewall systems
• BA degree in Computer Sciences would be preferred
• Ability to plan and implement complex installations and to schedule support activities around administrative functions, hardware and software upgrades, etc.
• Apply effective support remedial and problem resolution measures to deal with problems.
• Good communication skills in English
• Strong interpersonal skills. 
• Minimum three years of experience in IT helpdesk and support fields.
• Active driving license
• Completed or postponed military service for at least 3years