Team Leader - Service Desk and Field Engineering
- 29.09.2016
- 20 - 50
İş Tanımı
Key accountabilities and responsibilities
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Team leadership and management
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Management of 3rd party vendors / suppliers
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Engagement with Business Relationship Managers and business representatives
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Escalation management (major incidents)
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Enabling and improving people, process and technology to deliver an optimal IT support service to the business
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Service reviews, KPI, management information reporting
Key activities
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Team management
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Annual objectives and performance reviews
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Career development
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Remuneration
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Scheduling / prioritisation
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Attrition
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Manage service reviews, service levels / OLA, operational engagement with all 3rd party and internal vendors / suppliers
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Engage with Business Relationship Managers and business representatives to optimise response and restoration for major incidents
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Ownership and leadership of response and resolution for all major incidents
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Co-ordinator and point of escalation for all timezone operational issues
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Create, maintain and continuously improve Service Operate and Service Transition process and technology standards, including IT information library and CMS frameworks
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Ensure the delivery of IT security operations services
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Respond and address audit issues
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Provide regular internal reviews on key performance and management information reporting
Aranan Nitelikler
Educational and professional requirements
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Education level : Degree
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Relevant experience : 5+ years (hands-on)
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Professional certifications / qualifications : ITIL certified
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Technical skills : ITSM tooling, Google Productivity Suite, experience of working with Agile and DevOps methodologies
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Non-technical skills : Communication, team-work, problem-solving, analytical, flexible, adaptable, organised, manage under pressure
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Language : English, and predominant timezone languages
Özet Bilgiler
- Team Leader
- Hizmet
- Tam zamanlı
- Orta Düzey Yönetici
- İstanbul Avrupa Yakası , İstanbul Anadolu Yakası
- 5-12 yıl
- 29.09.2016
- 18.10.2016
- 22.11.2016
En Yeni İlanlar