Deputy CIS Manager

Job Title: Deputy CIS Manager

Job Code: TH-DCM-1311

Reports to: CIS Manager

Job Location: Hamid Karzai International Airport (HKIA) North Side (a secure NATO military base)

Responsibilities:

Managing a multinational CIS (Communication Information Systems) team in the following activities:

• Helpdesk Team: Provides First Line support to customers via telephone in a timely and efficient manner. Prioritises and assesses customer problems to ensure that they are raised to the correct technical teams for solution
• Line Team: Provides First and Second Line support, troubleshooting and technical support for software and hardware issues.
• Other associated departments such as Spectrum Management (radio frequency allocation across the site).
• Agreeing costs, timescales and standards to be met and monitoring these through the project
• Keeping management and clients updated on progress, writing or working with the CIS Team to provide reports where necessary

Essential skills, experience and knowledge:  

• Must be able to demonstrate the Relevant previous experience of the CIS or IT operations.
• Must be able to demonstrate the leadership and management skills and experience of leading a CIS or IT team.
• Internationally Recognized and must hold a valid national driving license. 
• Familiar with terminology and standards of NATO CIS.
• Fluent in spoken and written İngilizce and Turkish.
• Able to hold a NATO Secret Clearance
• Experience in the MCP.
• Experience in the ECDL.
• Experience in networking.
• Experience with radio / pcs.

 Preferred:

• Previous experience in working on NATO's operations and projects.
• Previous experience of a military background
• Experience of working with multi-national teams from the EU and North America.