Misafir İlişkileri Sorumlusu

Do you see yourself as a Guest Relation Executive?
What's your passion? Whether you're into swiming, reading or hiking, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
At the moment we are looking for Guest Relation Executive to join our youthful and dynamic team at Holiday Inn Sisli in Istanbul.
As a Guest Relation Executive you will be responsible for following;

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ·
• Monitor that the IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service ·
•  Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Informs other operational departments such as Housekeeping and F&B on matters related to arrival times, special requests and VIP amenities set up. Regularly reviews and develops the standards of VIP amenities following guest comments.
• Oversee maintenance of efficient repeat guest history system
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery ·
• Fully comprehend and operate all relevant aspects of the Front Desk computer system
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups
• Have knowledge of and assist in all emergency procedures as required
•  Answer all guest inquiries in a timely and professional nature.
• Perform such functions as to include: IHG Rewards Club and regular guest welcome letters, Solicitation of IHG Rewards Club applications, Attending to special requests by guests, Develop and implement guest telephone contact systems.
• Monitors the enrolment and correct handling and updating of IHG Rewards Club Membership in the system.
• Fluent in English, an added advantage
• 2 years related experience
• Female only