Bellboy

BELLBOY
(Ref:BLB01)

Kempinski Hotel Barbaros Bay Bodrum is looking for a candidate for ''Bellboy'' position.

LOCATION: Kempinski Hotel Barbaros Bay BODRUM.

DEPARTMENT: Front Office

START: 01.04.2015

SCOPE

The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.

MAIN RESPONSIBILITIES

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
• Escort guests to their room.  For first time guests, explain hotel services. 
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure guest satisfaction.  Follow up when necessary.
• Collect luggage from guest rooms and keep them in a secure area until guest departure. 
• Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Drive Club Car to provide shuttle service to the guests within the Hotel premises.
• Offer parking assistance for guest vehicles.

COMPETENCIES

• High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant
• Holds B class driving licence with a clean driving track.
• Previous experience in service industry.
• Has logistical knowledge
• Proficiency in Turkish and in English.
• Additional language is beneficial.
• Good welcoming/comminucation skills
• Good pyshical conditions
• Positive and outgoing
• Has knowledge about Microsoft Office Applications
• Valet Service Application
• Flexibility in working in AM, PM and night shifts.

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward