Switchboard Operator

SWITCHBOARD OPERATOR
(Ref:SWO02)

Kempinski Hotel Barbaros Bay Bodrum is looking for a candidate for ''Switchboard Operator'' position.

LOCATION: Kempinski Hotel Barbaros Bay BODRUM

DEPARTMENT: Front Office

START: 01.05.2015

SCOPE

The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner.

MAIN RESPONSIBILITIES

•          Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Hotel standards.
•          Write down messages accurately for our guests and deliver messages in a timely manner.
•          Handle guests' requests for DND (Do Not Disturb) and confidential status. 
•          Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
•          Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information or assistance to make an outside call or handling a complaint, etc. 
•          In case of emergency, handles all communications for the hotel whilst serving as the communication center.  
•          Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge. 

COMPETENCIES

• Minimum High School Graduate
• Preferably 1 year experience  in a service oriented position.
• Proficiency in Turkish and English.
• Additional language is beneficial.
• Good listening, oral and writing skills.
• Listen attentively and speak clearly.
• Good computer knowledge (Microsoft Office).
• Opera PMS knowledge.
• Guest service oriented.
• Has crosscultural sensitivity.
• Flexibility to work in AM and PM shifts.

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward