Bu ilan yayından kaldırılmıştır.
İş Tanımı
SWITCHBOARD OPERATOR
(Ref:SWO02)
Kempinski Hotel Barbaros Bay Bodrum is looking for a candidate for ''Switchboard Operator'' position.
LOCATION: Kempinski Hotel Barbaros Bay BODRUM
DEPARTMENT: Front Office
START: 01.05.2015
SCOPE
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner.
MAIN RESPONSIBILITIES
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Hotel standards.
- Write down messages accurately for our guests and deliver messages in a timely manner.
- Handle guests' requests for DND (Do Not Disturb) and confidential status.
- Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
- In case of emergency, handles all communications for the hotel whilst serving as the communication center.
- Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
Aranan Nitelikler
COMPETENCIES
- Minimum High School Graduate
- Preferably 1 year experience in a service oriented position.
- Proficiency in Turkish and English.
- Additional language is beneficial.
- Good listening, oral and writing skills.
- Listen attentively and speak clearly.
- Good computer knowledge (Microsoft Office).
- Opera PMS knowledge.
- Guest service oriented.
- Has crosscultural sensitivity.
- Flexibility to work in AM and PM shifts.
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
Özet Bilgiler
- Ön Büro Elemanı
- Turizm - Otelcilik
- Dönemsel
- Eleman
- Muğla Bodrum
- 1-2 yıl
- 24.01.2015
- 23.03.2015
- 23.03.2015
KEMPINSKI HOTEL BARBAROS BAY BODRUM
Nestled on the cliffs overlooking pristine Barbaros Bay, Kempinski Hotel Barbaros Bay Bodrum is located on a private bay with a ‘blue-flagged’ private beach facing the magnificent Aegean Sea, offering its guests a unique and luxurious vacation. In one of our spacious rooms or luxurious suites, we guarantee that your vacation will be a sophisticated and fulfilling experience. Through a rich variety of restaurants, bars and the magnificent Sanitas Spa, we always strive to serve you the Kempinski promise of European luxury.
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