İş Tanımı
- Conduct daily meetings to discuss service goals and objectives for the day
- Organise weekly team briefing with Fitness Chief, Head Receptionist/Scheduler and Head Therapist to discuss and effectively cover all forthcoming spa business and events and review of past week
- Manage implementation of revised or new company core standards in product and service
- Consult and effectively and positively manage changes in operation, policy and procedures with direct reports
- Ensure service briefings are carried out as appropriate regarding core standards (dress code, hygiene, service procedure)
- Ensure close client liaison is maintained at all times throughout events
- Generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive Set
- Set yearly SMART objectives and goals for direct reports and conduct six monthly performance reviews with direct reports and ensure their team members are reviewed on a timely basis
- Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis
- Ensure all team members adhere to the agreed standards and initiate a training plan for all full time employees and permanent casual workers
- Continue to lead an employment structure that will create a service focused Spa Team
- Create an environment in which direct reports can take responsibility and authority for their work and development
- Closely monitor all interviews for Spa staff to ensure awareness of core standards, grooming and technical skills requirements
- Liase effectively with outside Companies and Contractors in accordance with Starwood policy
- Conduct daily walk-around ensure set quality standards of the spa area are achieved
- Set-up cleaning schedules (daily, weekly, monthly) to ensure a smooth and successful LRA inspection
Aranan Nitelikler
- Degree or similar qualification in related field needed
- 7+ years in a senior leadership role within 5* hotel brand
- Experience of working in a branded Spa
- Strong mentoring and coaching experience
- Strong financial acumen is required
- Understanding of business maximization
Özet Bilgiler
- SPA Müdürü
- Turizm - Otelcilik
- Tam zamanlı
- Orta Düzey Yönetici
- İstanbul Avrupa Yakası
- 2-5 yıl
- 16.08.2013
- 25.11.2013
- 12.12.2013
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