Concierge

Mandarin Oriental Hotel Group

Mandarin oriental hotel group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right  for their time and place.

The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Group began with the opening of its flagship property, The Mandarin, in Hong Kong in 1963, which soon built up an enviable reputation for luxurious service.

Job Description

• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

• Respond to Resident needs and requests as directed.

• Offer a warm, sincere and personalized welcome to all as Residents and serve them

• Act as a guide when Residents or guests ask for direction and physically assist them to their destination within the residences or hotel.

• Communicate all important Residences details to management and colleagues.

• Arrange tickets for theatre, sporting events and local attractions, make and confirm dining reservations when requested and log information.

• Update Residential information, unit owners, and apartments for contact purposes and preferences on a weekly basis.

• Maintain a daily sheet (via GoConcierge) of all requests, reservations and confirmations for residents. Check daily to make sure that resident requests have been fulfilled and completed.

• Assist in the coordination of all in-house residential services to include package and newspaper delivery, dog walking, car washing/detailing, message taking, plant watering, etc.

• Assist with move-ins and move-outs, certificates of insurance, reserving move in/out date’s requests.

• Oversee and update list of parking transponders given to residents/tenants.

• Understand, input, walk and see through completion, HOTSOS requests.

• Work with vendors to make sure that they are on site when indicated and they finish their work in a timely, clean manner.

• Assist with scheduling of Residence Service Agent colleagues.

• Coordinate and provide residential unit access, as directed.

• Report all suspicious persons or activities and hazardous or unsafe conditions to the management immediately.

• Keep in touch with RSA and make sure that cars arrive for residents in a timely manner on a daily basis. Act as liaison between vendors and service delivery to residents.

• Review, on a daily basis, all Residential Common Areas/ Lounge area to ensure that they remain in a neat and professional manner.

• Assist with projects that are of a reasonable request by the Managers.

• Maintain a consistent and sufficient level of brochures, maps and handouts.

• Arrange for package delivery and pickup for residents.

• Two years luxury hotel concierge experience.

• Excellent overall communication skills both written and verbal in the English language.

• Able to multi-task and remain composed at all times.

• Able to work well in a team environment

• Able to stand for extended periods of time.

• Must be professional and possess excellent presentation, communication, organization and effective time-management skills.

• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in the area around Bodrum.

• Flexible schedules and hours, willingness to work on weekends & holidays is required.

• Professional appearance and demeanor.