SPA Concierge

The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

• Reading, writing and oral proficiency in the English language.

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 

• Must be self-motivated.

• Must be flexible and able to work efficiently under pressure.

• Must work in a safe, prudent and organized manner.

• Must have mathematical skills, technical aptitude and spa knowledge.

• Knowledge of specific spa industry applications is desirable, such as spa soft.

• Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, PBX/Switchboard and Springer Miller

• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.

• Must have knowledge of current spa trends in the industry

• Must be able to relate to all levels of management and colleagues.

• Must have excellent interpersonal and communication skills

• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment.

• Must be open to learning about treatments and concepts that derive from other cultures.

• To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.

• To be adaptable and accountable for all actions.

• Consistently strive for a higher level of achievement both personally and professionally

• Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction.

• Must be willing to be proactive, take initiative and be held accountable when dealing with guests.

• Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable.