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Firmanın Tüm İlanları

Receptionist

İstanbul Avrupa Yakası
  • 28.03.2015
  • 50 - 100

İş Tanımı

  • To display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
  • To welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  • The ability to accept reservations, changes and cancellations in the absence of reservations staff.
  • To handle guest problems or complaints by understanding the problems with all aspects and then handing the problems over to the appropriate departments, following up the results and making sure to end the problems with 100% guest satisfaction.
  • To check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
  • The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
  • The ability to prioritize and handle multiple tasks.
  • To be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
  • The ability to be proactive in offering to work additional shifts or hours in light of organizational demands.
  • The ability to be proactive in seeking to acquire knowledge to improve overall job effectiveness.
  • The ability to remain calm and attentive, and displays concern regardless of the circumstances.
  • To ensure adherence to all credit procedures in the front desk.
  • To be able to cover the night shift when requested.

Aranan Nitelikler

  • Proficiency in  English,
  • Effective, strong communicator skills,
  • Positive, highly organized and dynamics,
  • Good command of MS Office Programs,
  • Knowledge and Experience of Hotel Opera System is a must.

Özet Bilgiler

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10 KARAKÖY İSTANBUL

10 Karaköy brings its unique spirit from 19th century and blends with vivid and modern vibe of Karaköy as a 21st century destination. Situated as a historic, neoclassical icon that has been reinterpreted by award-wining architect Sinan Kafadar, 10 Karaköy manifests sublime Turkish hospitality. The hotel is mere steps from the art galleries, famous restaurants, museums and boutique stores and within walking distance from the Old Town, Galataport, Istanbul Modern Art Museum and Galata Tower.
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