Operasyon Müdürü

Net Logistics Taşımacılık AŞ (Net Holding Group) Freight Forwarding company is recruiting for its branch in Istanbul and Mersin Operation Manager who has previous experience in the freight industry.

Duties: 

Operational duties to include coordination with shippers, truckers, Net Logistics offices for the export and import shipments.

•Complete process of shipment includes arranging for pick-up or inland transportation, booking,  forwarding, follow-up with tracking and tracing to final destination and data quality requirement.

•Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and Net Logistics overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.

•Negotiate cost-effective rates with service providers to ensure maximum profitability.

•Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.

•Participate in quotes for overseas offices as requested.

•Immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager.

•Read and work in accordance with Quality Management Work Instructions and Qprocedures (ISO9001).

•Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments. 

Skills and job requirements:

• 2 to 5 years of experience in Freight / Shipping industry
• Ability to work under pressure
• Excellent team player
• Highly organized and enthusiastic
• Good command of the English language
• Resolve issues respective to meeting client requirements, data input – general customer service inquiries related to tracking & Tracing.
• Resolve billing discrepancies and discrepancies against client SOP’s

Experience:
Ideal candidate will have 3-5 years current work experience in ocean freight forwarding.    

The salary is negotiable