Night Auditor

• Main responsibility is to provide service and security to guests during night time. In more detail
that is to provide efficient, prompt, trouble free and courteous service as well as security to
guests in absence of departmental manager and limited staff during the night, in line with the
hotel's guidelines and corporate guidelines and service concepts
• Respond to all customer requests efficiently and promptly
• Maintain confidentiality with all guest information
• Prepares night audit reports as requested
• Ensure friendly welcome and check-in in line with brand standards
• Conduct efficient check out in line with brand standards
• Ensure good relationships and communication with all departments in the hotel

• Experience in similar role in 5* property preferred
• Focused towards delivering excellent customer service
• Good organisational skills
• Team player and Yes I Can! Attitude
• Highly motivated and enthusiastic
• Opera system knowledge preferred