Director of Housekeeping

Raffles Istanbul is located in the luxury award-winning Zorlu Center, at the intersection of Istanbul’s best connections. The development is perfectly positioned to experience this timeless place above the Bosphorus where high fashion, performance and art converge. Raffles Istanbul has 185 rooms and suites, two signature restaurants and three bars, indoor and outdoor swimming pools, a ballroom with a capacity of 1,200 people and a heliport. It is also a home to the signature Raffles Spa, which is one of the largest spas in Istanbul.

Raffles Istanbul, a unique blend of luxury and comfort in the very heart of the city is the product of a truly sophisticated approach with its unique philosophy of offering emotional luxury,  personalized service and attention that will redefine Istanbul's concept of luxury. The story continues…

We offer excellent career development and growth opportunities for talented, dedicated and driven individuals for a leading global luxury hospitality brand with a dynamic and fun environment. We are looking for Unwavering Passion; Inspiring Attitude; Upbeat Communication Skills; and Captivating Smile. “

Please see the details below for the position, Director of Housekeeping:

PURPOSE OF POSITION

To oversee the operational requirements of the Housekeeping and Butler Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized service.

KEY ROLES & RESPONSIBILITIES

• Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors

• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

• Conduct monthly Staff Meetings and daily briefings with Operational Managers

• Manage all outside contractors relating to his/her department ensuring they follow all hotel policies

• Ensure that staff rosters are produced in accordance with business requirements

• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

• Perform related duties and special projects assigned, including Duty Management

• Plan for future staffing needs, conducting recruitment in line with company guidelines

• Conduct training needs analysis of Housekeeping staff and ensure training programmes are designed and implemented to meet these needs

• Conduct probation and annual appraisals in line with company guidelines

• Coach, counsel and discipline staff to enhance performance

• Establish a productive work schedule in line with local labour laws

   

   

  QUALIFICATIONS

• Degree in Hotel Management or equivalent

• Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level

• Must be able to lead and manage a team and have previous experience of doing so

• Knowledge of Opera Property Management System would be desirable

• Must be proficient in Microsoft Office

• Strong written and verbal communication skills in Turkish & English