Company / Job Description
To solicit existing and potential customers and follow up established accounts on regular basis by personal contact, by phone and by correspondence.
To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.
To follow up on lost business and bring information about them to the knowledge of the department superior.
To negotiate with all customers and send out offers/contracts regarding individual and group business.
To follow the sales & marketing results and propose corrective actions if needed.
To explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to his/her colleagues
To entertain decision makers of the agencies in the F&B outlets of the hotel and to take part in promotional activities with them.
To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also to explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.
To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
When necessary, to handle the group and individual reservation requests personally.
To maintain the existence of an efficient customer database system (Opera) which will be capable of identifying to report sales calls and other sales activities and to carry out updating exercise in certain periods of time.
To update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.
To participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B.
To take part in sales training programs, trade fairs/shows, sales blitzes and fam trips assigned by Division head.
To have updated information of the latest developments in the hotel including all activities, promotions, rates of the property and the competition.
To keep department superiors informed of all changes in the customer profile.
To prepare & present a weekly sales activity report to the Department and Division head. Weekly report will include all sales calls site inspections, fam trips, new agencies, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints, of their customers etc.
Keep the Sales Manager and DOS promptly and fully informed of all problems or unusual matters of significance coming to his/her attention that corrective action can be taken where appropriate.
To update customers with the latest development of the hotel and informs hotel management of all changes in the customer profile.
Accomplishing any additional work assigned by Department head or Division head in the time frame required.
Minimum 2 years’ experience in a sales position, preferably at an international 5 star hotel
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera & Microsoft Office
Fluency in Turkish written & spoken
Fluency in English written & spoken
Understands the local culture and have worked in the region
Additional experience in the hospitality industry is an asset
Additional language knowledge is preferred
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