İş Tanımı
Duties and Supporting Responsibilities
· Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
· Answering residence’s main telephone number and connecting callers and colleagues to the correct telephone extension.
· Greeting all callers with a warm and sincere greeting.
· Anticipating and recognizing individual caller needs.
· Ability to effective listening and paraphrasing skills as part of an overall high standard of verbal communication skills
· Passing on requests in a timely and accurate manner to appropriate colleagues.
· Delivering personalized wake-up calls within 5 minutes of agree upon time in a clear and pleasant voice.
· Taking restaurant reservations during the restaurant’s non-operating hours.
· All telephone calls will be answered before the 4 rings, using correct salutations and telephone etiquette.
· All callers will be asked for permission before being placed on hold.
· An acknowledgement is made before transferring or connecting a call.
· Must be able to remain calm and communicate clearly with Caller, Management and colleagues in the event of an emergency.
· PBX will be the main command centre in the event of an emergency.
· Ability to input and access data in a computer.
Aranan Nitelikler
Mandatory
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Two years luxury hotel experience.
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Excellent overall communication skills both written and verbal in the English & Turkish language.
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Able to multi-task and remain composed at all times.
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Able to work well in a team environment
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Able to multi-task
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Able to stand for extended periods of time.
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Must be professional and possess excellent presentation, communication, organization and effective time-management skills.
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Flexible schedules and hours, willingness to work on weekends & holidays is required.
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Professional appearance and demeanor.
Desirable
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Additional languages are advantageous (Especially Russian and Arabic).
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Graduate of Hotel School or related college degree.
Özet Bilgiler
- Telefon Operatörü
- Turizm - Otelcilik
- Dönemsel
- Eleman
- Muğla Bodrum
- 9.06.2017
- 3.07.2017
- 3.07.2017
Benzer İlanlar
MANDARIN ORIENTAL BODRUM
-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.