Bu ilan yayından kaldırılmıştır.

Telephone Operator

  • 9.06.2017
  • 20 - 50

İş Tanımı

  The Residence One Agent takes ownership all Resident telephone requests and handles them in a proactive by liaising with other Residences Departments. The Residence One Agent complies with MOHG standards to ensure seamless service and exceed Resident’s expectations at all times

Duties and Supporting Responsibilities

·            Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

·            Answering residence’s main telephone number and connecting callers and colleagues to the correct telephone extension.

·            Greeting all callers with a warm and sincere greeting.

·            Anticipating and recognizing individual caller needs.

·            Ability to effective listening and paraphrasing skills as part of an overall high standard of verbal communication skills

·            Passing on requests in a timely and accurate manner to appropriate colleagues.

·            Delivering personalized wake-up calls within 5 minutes of agree upon time in a clear and pleasant voice.

·            Taking restaurant reservations during the restaurant’s non-operating hours.

·            All telephone calls will be answered before the 4 rings, using correct salutations and telephone etiquette.

·            All callers will be asked for permission before being placed on hold.

·            An acknowledgement is made before transferring or connecting a call.

·            Must be able to remain calm and communicate clearly with Caller, Management and colleagues in the event of an emergency.

·            PBX will be the main command centre in the event of an emergency.

·            Ability to input and access data in a computer.


Aranan Nitelikler

Mandatory

  • Two years luxury hotel experience.

  • Excellent overall communication skills both written and verbal in the English & Turkish language.

  • Able to multi-task and remain composed at all times.

  • Able to work well in a team environment

  • Able to multi-task

  • Able to stand for extended periods of time.

  • Must be professional and possess excellent presentation, communication, organization and effective time-management skills.

  • Flexible schedules and hours, willingness to work on weekends & holidays is required.

  • Professional appearance and demeanor.

     

    Desirable

  • Additional languages are advantageous (Especially Russian and Arabic).

  • Graduate of Hotel School or related college degree. 

Özet Bilgiler

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BENZER TÜM İLANLAR

MANDARIN ORIENTAL BODRUM

Mandarin Oriental Hotel Group

-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

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