Guest Service Agent

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM

Location

The Sheraton Adana, a 240 room new built hotel, is located on the bank of river Seyhan with a nice view to the old city of Adana.

Job Description: 

• Greeting all guests at all times in a friendly and helpful manner and attempting to learn and use guest's name at every opportunity
• Taking up personal responsibility of the guests staying at their hotel
• Listening to, apologizing with understanding if needed and also finding a solution while resolving the problems of guests
• Making sure that all the demands of the guests are fulfilled
• Making reservations according to the practices of hotel yield management
• Ensuring that the front desk work area is kept clean and in an orderly state all times
• Doing everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• University or vocational higher education degree on related fields
• Fluent in English and Turkish
• Excellent communication skills verbal and written
• Desire to participate as part of a team
• Professional image and personality
• Ability to work flexible hours, including weekends and holidays if necessary
• Ability to work well under pressure of check-in/check-out of guests and in coordinating all departmental functions