Application Engineer

Company / Job Description

Telener İletişim ve Enerji Çözümleri  A.Ş.' started its operations in 2009. Since more than 5 years, Telener has been providing comprehensive and fully integrated telecommunication testing solutions to its local/global customers.

To strengthen our support/Project  group we are looking for employees to be based in our office in İstanbul or the position of:

Application Support Engineer


Your key  responsibilities:

Project

• Planning & management of technical customer projects
• Technical advice to customers
• Technical implementation of our systems
• Responsibility for the rollout of our system with the customer on site
• Implementation of trainings
• High willingness to travel

Support

• First Level Support for our customers via phone , e-mail and remote access
• Real-time First Level Support analysis of customer requests and registered problems
• Real-time response to questions and solution of problems with limited complexity
• Preparation of more complex problems for transfer to vendor Support
• Regular customer communication regarding the status of their requests and progress of their solutions
• Continuous documentation of customer communication and procedures, in our ticketing system (OTRS)
• Regular monitoring of the whole ticketing process and escalation to management

• Completed academic studies (Electrical Engineering, Telecommunication engineering, computer sciences) or professional education in the IT area (qualified IT specialist for systems integration, electronics engineer for radio networks etc.), or having multi-year and practical professional experience
• Basic IT knowledge of operating systems: Windows and Linux
• Basic knowledge of mobile technologies (GSM, UMTS, LTE) and fixed network technologies (PSTN, ISDN, VoIP)
• Practical knowledge of SQL databases, especially MySQL, is preferable
• Practical experience with console and scripts (Bash) would be beneficial
• Able to work with our teams to solve customer’s problems.
• Able to accept responsibility for delivering solutions on time
• Good oral and written English skills, further language skills are beneficial
• Professional experience as Technical Support Engineer would be beneficial
• Strong interpersonal & communication skills, team player
• Excellent command of Microsoft Office programmes
• No obstacles for international traveling
• Completed military service for male applicants
• Driving Licence