Concierge

We are Ladies and Gentlemen serving Ladies and Gentlemen

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently such as: transportation, restaurant reservations, special amenities and babysitting services. Ensures that the lobby and work areas are neat and free of clutter.

- Maintain updated resource materials on all vendors and information to accommodate guest requests.
- Review designated in-house guest list and be familiar with guests’ names and room locations.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Place orders for amenities and coordinate delivery of amenities to designated guestrooms in accordance with hotel standards.
- Relay accurate directions to guests’ desired destination within local area and distribute amps with highlighted routes.
- Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
- Inspect blocked VIP, using a checklist, prior to the guest arrival; rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary paperwork.
- Telephone newly registered guests 20 minutes after check-in to establish guest needs and satisfaction.
Follow up on any guest requests.
- Set up, monitor, maintain and breakdown breakfast/lunch/afternoon/tea/cocktail hour/cordial food and beverage in accordance with department standards.

- Ability to input and access data in computer.
- Ability to focus attention on guest needs , remaining calm and courteous.
- Ability to promote positive relations with all individuals who approach the Concierge and by telephone.
- Ability to think clearly, quickly, maintains concentration and makes concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to ensure security of guestroom access.
- Ability to work well under the pressure of coordinating many requests at any given time and setting up food and beverage presentations.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with other departments and coworkers as part of a team.
- Ability to be flexible as the job changes.
- Ability to analyze and resolve problems exercising good judgement.
- Ability to work flexible hours, including weekends, holidays and evenings if necessary.
- Must have a professional image and personality exuding confidence and leadership skills.
- Be an ambassador to The Ritz-Carlton Hotel Company at all times, in and outside of one’s workplace.