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Reservation Agent

Viceroy Hotels and Resorts Princes’ Island  Reservation Agent iş ilanı

Viceroy Hotels and Resorts Princes’ Island

Reservation Agent

Company / Job Description

About Viceroy Princes' Istands Istanbul

Viceroy Princes’ Islands, Istanbul is a secluded sanctuary with a historic Ottoman Grand Mansion at its heart. It is set in beautiful landscaped grounds on a gradual slope, overlooking a private bay and lagoon and offering incredible views of the city of Istanbul in the distance.

The Grand Mansion is the centerpiece of the resort, offering a ‘club’ for residents of the hotel and residences. It is a perfect reconstruction of the original mansion but will offer all modern conveniences - a social hub for the resort, day and night and includes a wine tasting room, cigar lounge, billiard room & the signature Viceroy Library. This wonderful building also has its own private pool for those guests staying in the Grand Mansion.

Other Highlights of the resort are;

  • The water-front ‘Yali’ Sea Mansion with a private Infinity Pool
  • A sea lagoon offering guests a safe swimming experience in the sea.
  • Various stunning outdoor pools, sun decks and terraces overlooking the Sea of Marmara
  • An ESPA Spa, featuring an indoor pool and outdoor terraces with views out to the city and 4 treatment rooms (opening phase 2)
  • Yacht Pier
  • Rooftop Bar and Lounge (opening phase 2)
  • Overwater Day Beds (opening phase 2)
  • Horse Carriage & Club cars
  • IceBar
  • A Specialty restaurant (opening phase 2)
  • The Restaurant with open kitchen concept for breakfast, lunch and dinner
  • 3 Traditional Sea Hammams (traditional Turkish seaside swimming huts)

 

Job Description

The Reservations Agent is responsible to process reservations in a timely manner according to the hotel standards. Answers reservations inquiries (calls, mails & faxes) in a friendly and courteous manner according to the standard set by the department.

Required Skills

General Responsibilities Include:

  •         Answers all reservations telephone calls and e-mails in a friendly manner according to the hotel standard.  
  •         Promptly provides accurate information regarding availability of accommodations and other requested information.
  •         Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
  •         Processes all group contracts from the Sales Department.
  •         Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists.
  •         Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
  •         Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.
  •         Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
  •         Ensures that the filing system is maintained on daily basis
  •         Adheres to the hotel grooming, safety and security procedures
  •         Assists office in any other administrative duties as needed.

 

Skills/Knowledge Required:

  • Fluency in English and Turkish is essential.
  • Good working knowledge of MS Word, MS Excel, Opera
  • Excellent organizational and coordination skills
  • Great inter-personal, communication and customers-service skills
  • Process orientation with a high degree of attention to detail

 

Qualification Standards:

Education: High School graduate or equivalent required.

Experience: Prior Reservations, Front Office or travel industry experience preferred.

Additional Info

Department
Career Level
Office Clerk
Working Type
Full-time
Experience
2-5 years
Refresh Date
31. 05. 2016
Education

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Viceroy Hotels and Resorts Princes’ Island

Viceroy Hotels and Resorts Princes’ Island

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