Consumer Sales & Service Center Senior Manager

Improve the business to supply the best in class customer care service to the customer

•Give operational/tactical decisions and responsible for the effectiveness of all related operational results,

•Support and coordinate sales team closely and interactively to manage corporate customers’ requests based on the needs.

•Manage the Consumer Sales & Service Center which segmented as Consumer, High Value, Technology Services and Consumer Retention & Campaign Management.

•Ensuring the maintenance of efficiency and the productivity of the Consumer Sales & Service Operations and manage the defined service qualities and revenue targets

•Control and the execution of manpower requirements and trainings.

•People management (managing, controlling, motivation, performance management, procedure and process management, career planning, etc.)

•Coordination and the Cooperation of the business and the operation with the other departments (Other COPs Departments, Sales, Marketing, HR, etc.),

•Create an environment for the staff, in which CC employees can improve their abilities and skills according to assets of the company.

•Supply the communication and the coordination of the whole Consumer Customer Services operations and the results with the management, other directorates and departments as a strategic support,

•Supplying the Continuous Improvement of the Consumer Customer services Budget planning and execution

•Adding value to achieve the Company’s Revenue and EBITDA targets.

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

•University degree

•Strong leadership qualities

•Knowledge and experience on Call Center Management

•Proven project management and change management ability -Coaching and feedback expertise

•Highly experience in large Call Centers and Operations

•Sales Background is preferable