VAS SUPPORT ENGINEER

The main responsibility of the role is to provide level-3 support to operational departments for VAS related systems in operating system, database and application layers , ensuring that all VAS systems up and running uninterruptedly on a 7/24 hour basis, keeping system outage duration in minimum levels in compliance with company internal procedures.

Administration of VAS systems in operating system , database and application layers
Resolution of technical problems , hardware and software maintenance issues, which include problem identification, diagnosing, implementation
Do the troubleshooting, maintenance and 3rd level support of the products and services
Perform level 3 configuration management of systems, services, hardware and peripherals in accordance with standards such as SOX, MSB, ISO-27001
Perform Level 3 upgrades
Performance management
Configuration management

Bachelor's degree in Computer, Electronics/Telecommunication Engineeringor in a related discipline
Knowledge of GSM , UMTS and IT concepts
Knowledge of Unix , Linux administration and concepts ( Hands on experience is a big plus )
Knowledge of relational database concepts ( Hands on experience is a big plus )
Knowledge of TCP/IP networking
Excellent command of English
Excellent interpersonal skills
Self motivated and team worker
Analytical thinker