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Call Center Advisor

İstanbul Anadolu Yakası
  • 16.10.2014
  • 50 - 100

İş Tanımı

Advisor in an International Organization

For our location in Istanbul – Ümraniye we are looking for committed employees for our Customer Care Support Department for the Turkish market, for one of the world's most leading smartphone manufacturer.

About Xerox Istanbul

For more than a half a century, Xerox has been a leader in document technology and services. We continue to build on this heritage of innovation. We now are the world’s leading enterprise for business process and document management, offering global services from claims reimbursement and automated toll transaction to customer care centers and HR benefits management.

When you are recruited at Xerox, you always start with internal training. This training is obligatory for all new employees and consists of two parts: communicative skills and product training. The training is given in groups that usually consist of four to twelve people. After the training, you'll get active coaching and support of your Team Leader and other colleagues (just like our Trainers). Besides that, we offer a permanent contract and secure income. Xerox also has a shuttle service which you can use. Xerox provides a wide area for you to develop and use initiative, you can define your own success!

Aranan Nitelikler

Requirements

As an Advisor;

  • You will be the first point of contact for incoming calls from the customers
  • You will be responsible for handling the customers and solving their problems
  • You will maintain the customer loyalty
  • You will provide high level of service to our customers and try to exceed their expectations during each call

Qualifications

  • High School or Vocational School or University Graduate
  • Native level of Turkish and good command of English
  • Logical thinking ability and customer oriented mind set
  • Ability to work within a team
  • Excellent verbal and written communication skills
  • Good command of MS Office applications
  • No military obligation for male candidates

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