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Assistant Store Manager
The first TFC supermarket was established in 1980 at Dalston, under the name of Turkish Food Centre, in response to this demand. However our product range was increased when we realized that our customers wanted to buy products from other countries in our supermarkets. Today our supermarkets sell products from Turkey, Greece, Cyprus, Italy, France, Spain, Holland, Denmark, other Mediterranean countries and Africa.
However the service philosophy of our supermarkets remains the same, that is providing personal service to each customer, similar to the service the small shop keepers used to provide, in the old days ,but in a modern setting. Our customers are able to buy everything they need under one roof in our supermarkets. Customers have the choice of buying as little or as much as they need by using our serviced counters where all fruit, vegetables, meat and delicatessen items are weighed-out to demand.
We have in-store bakery in every supermarket. This enables us to provide fresh bread, pastries, Turkish sweets and savory products.
1. Entry requirements
Must have at least 3-4 years experience within food and beverage wholesale environment.
2. Skills required
· Excellent collaboration skills, but also the ability to work independently
· A flexible can-do attitude
· Attention to detail
· Good knowledge of key Microsoft packages
· Good customer service skills
· A flexible attitude and be willing to support colleagues wherever necessary
· Excellent communication skills, both written and oral
· Knowledge of Turkish language would be an asset
· Good knowledge for supermarket retailing products
3. What you'll do
Your day-to-day tasks may include:
· Greeting customers who enter the shop.
· Be involved in stock control and management.
· Assisting shoppers to find the goods and products they are looking for.
· Being responsible for processing cash and card payments.
· Stocking shelves with merchandise.
· Answering queries from customers.
· Reporting discrepancies and problems to the supervisor.
· Giving advice and guidance on product selection to customers.
· Balancing cash registers with receipts.
· Dealing with customer refunds.
· Keeping the store tidy and clean, this includes hovering and mopping.
· Responsible dealing with customer complaints.
· Working within established guidelines, particularly with brands.
· Attaching price tags to merchandise on the shop floor.
· Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
· Receiving and storing the delivery of large amounts of stock
· Keeping up to date with special promotions and putting up displays.
· Providing necessary orders and follow-up of the section
· Staff training and planning
· Reducing the rate of wastage products
- To ensure that health and safety and HACCP rules are in place
4. Working hours, patterns and environment
Shifts are defined weekly by branch managers , with occasional overtime to meet deadlines.