Customer Accounts Manager

Main Duties and Responsibilities:

• Lead on the development and implementation of preferred partnerships and a business network of key stakeholders in collaboration with partners across government;
• Review new partner applications and approve new members. Carry out dip sampling work on existing members to ensure compliance with terms and conditions;
• Liaise with stakeholders on a regular basis to determine needs and potential service gaps, and manage stakeholder/partnership application process. Ensure stakeholder schemes are run according to service level agreements;
• Function as a first point of contact for the representatives within preferred partnerships and network programmes;
• Prepare and deliver information to external partners and customers through presentations or printed media in conjunction with the Communications Manager;
• Work with our commercial partners to help develop additional services where gaps in service provision are identified;
• Develop bespoke services based on customer insight and local market needs;
• Assessing low risk visa applications in a fair, objective manner. Making quick and pragmatic decisions to issue visas in accordance with the Immigration Rules, and within agreed timescales.

Essential qualifications and experience:

• Excellent spoken and written English;
• A University graduate or have an equivalent degree;
• Good communication and interpersonal skills and be able to establish and maintain a network of business relationships;
• High-level organisational and coordination skills, including the ability to prioritise, meet deadlines, proactively identify and resolve potential problems;
• Must have good project management skills to create and deliver campaigns;
• Strong technology knowledge and skills, including Microsoft office products;
• Previous experience in client/customer relations, and maintaining and supporting a network of contacts.

Desirable qualifications and experience:

• Turkish Speaker an advantage.
  

Required competencies:

Changing and Improving, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Delivering Value for Money, Managing a Quality Service


Application deadline:  3 October 2018 
Grade:  B3 (L)
Type of Position:  Permanent, Full-time
Working hours per week:  36.25
Number of vacancies: 1
Starting yearly salary (USD): 31,228.88 USD Gross
Start Date: 1 November 2018                             
End Date: 31 October 2020 


Other benefits and conditions of employment:

This is a full-time permanent contract for 5 working days (36.25 hours net) per week.

The annual salary for this position is 31,228.88 USD gross, B3 level.. Please note that staff members are responsible for paying any income tax required by local law.

All applicants should have permission to live in Turkey. Applicants must hold a passport valid for at least 12 months for any of the following: UK, USA, Canada, Australia, New Zealand or any EU country (note- Non British Passport Holders must also have Turkish Nationality).

The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.

Staff recruited locally by the British Consulate General in Istanbul are subject to Terms and Conditions of Service according to local Turkish employment law.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.