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Front Office Clerk

İstanbul Avrupa Yakası
  • 25.06.2018
  • 100 - 200 Arası Aday Başvurdu
  • 3273 Görüntüleme

Job Description

 

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Professional telephone manner

  • Handle sensitive issues with employees and/or guests with tact , respect ,diplomacy and confidentiality

  • Partner with and assist others to promote an environment of teamwork and achieve common goals

  • Set up accurate account for each guest upon check-in according to their requirements

  • Process all guest check-ins by confirming reservations in computer system

  • Set up accurate accounts for each guest upon check-in according to their requirements
    Verify and adjust billing for guests.

  • Process all check-outs including express check-outs, resolving any late and disputed charges, settling account retrieving room key, and requesting comments on guest's stay

Required Skills

  • At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism  Management

  • Minimum 2 year experience in Front Office, Guest Services or related professional area in an international hotel chain

  • Excellent interpersonal and communication skills

  • Ability to focus attention on details and to handle multiple tasks

  • Result driven, proactive and reliable personality

  • Knowledge of Opera is advantageous

  • Excellent command of both written and spoken English; another foreign language skills are advantageous

  • No military obligation for male candidates / at least 2 years postponement

Summary Info

  • PAYLAŞ

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