Front Office Supervisor

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Protect the privacy and security of guests and coworkers.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Speak to guests and co-workers using clear, appropriate and professional language.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

• Guest-focused personality; hospitality and “can-do” attitude toward customers and fellow associates
• Ability to meet standards of appearance
• Self-starting individual, flexible
• Great attitude
• Honest
• Can meet needs of guests satisfaction within company guidelines
• English speaker