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Reservation Agent

  • 24.04.2018
  • 100 - 200 Arası Aday Başvurdu
  • 1673 Görüntüleme
Courtyard Marriott Airport International  Reservation Agent İş İlanı

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Required Skills

English Language Proficiency

Problem Solving

Computer Skills

Team Work

Customer Service Orientation

Listening

Communication

Dependability

Integrity

Positive Demeanor

Adaptability/Flexibility

Stress Tolerance

Initiative

Summary Info

  • PAYLAŞ

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