50 - 100 Arası Aday Başvurdu
Crown Worldwide Group is the world’s largest privately owned company in the field of international relocation. Crown provides global mobility services, transportation of household goods and fine arts, departure and destination services in 265 worldwide locations in almost 60 countries.
Crown is currently looking for a Mobility Advisor to join our team in Istanbul.
The role of Mobility Advisor is an integral one within the Crown World Mobility Customer Services Team.
The principal objective of this role is to provide excellent customer service to all Private & Corporate Client employees relocating through the provision of end to end mobility and moving services.
Key Performance Indicators
Accuracy and Efficiency
Key Tasks and Responsibilities
Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services.
To also ensure transfer and provision of information is data privacy compliant at all times
Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc and other financial processes, review internal and third party invoices to ensure alignment of service and invoice
Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipmentLiaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown’s clients according to requirements.
Also to meet with assignees and collection of documents where appropriate
Liaise with corporate clients where necessary to gather information or documentation tocomplete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required
Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance.Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accountsFacilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented
We would love to hear from you if you have:
- Secondary education certificate, or equivalent (preferred)2 to 3 years of relevant work experience
- Fluent command of spoken & written English
- Confidence in dealing with diverse nationalities
- Excellent communication and interpersonal skills, mature outgoing personality, proactive, self-motivated and hardworking
- Commitment to providing quality customer care and service
- Effective problem solving and mediation skills
- Ability to work under pressure
- Patience and are willing to help
Fluent English and Turkish is mandatory, whilst proficiencies in other languages will be a definite plus
This is an exciting position in an international environment, so if you have the right experience, skills and personality, we’d love to hear from you.