As a C&E Services Executive, you would be responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
*Execute written sales agreements for short term banquet events and complex full-service meetings, conventions and events.
*Negotiate terms and pricing of vendor partner agreements and service agreements with companies and organizations affiliated with group business
*Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts
*Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process
*Partner with operations departments.
*Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyReceive and convert incoming enquiries to achieve targets and maximize revenue
*Seek opportunities to increase sales and conversions within the Team.
*Manage an events schedule to maximise yield
*Focus on a consistently executed up-selling approach
*Build strong relationships with customers to fully understand their needs
*Arrange and carry out Hotel show rounds
*Ensure the complete administration and execution of all planned events
*Participate in hotel promotional activities
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
*Hospitality - We're passionate about delivering exceptional guest experiences.
*Integrity - We do the right thing, all the time.
*Leadership - We're leaders in our industry and in our communities.
*Teamwork - We're team players in everything we do.
*Ownership - We're the owners of our actions and decisions.
*Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: