A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Room Attendants
- Daily allocation of rooms and deep cleaning tasks to team members
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost property procedures
- Report maintenance issues to Maintenance/Engineering Department
- Assist Head Housekeeper with training requirements
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Committed to delivering a high level of customer service
- Experience in managing/supervising a team in a similar role
- Experience in the hotel/cleaning industry
- Good oral and written communication
- Previous experience in Hosting Service (Governance)
- High standards of cleanliness
- Good interpersonal skills
- Ability to work on their own or in teams
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team
- Excellent attention to detail
- Positive Attitude
- IT proficient
- Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Checks all the vacant rooms and the corridors of his/her floors daily in the morning.
Carries out on the job training and is responsible for grooming and conduct standards of the
Room Attendants on his/her assigned floors. Motivates and trains employee to bring about excellent performance. Participates to the evaluation of employees performance once year.
Keeps updated records of furniture movement, cleaning schedules and surveys of his/her section.
Inspects weekly, once a 15 days monthly deep cleaning process for his/her own floors.
Checks maid trolleys, equipments/ machines, floor pantries, guest corridors and back of the house areas in guest floors during and after the day or evening shift finishes.
Reports each guest requests to the office coordinator as a trace by using preferance forms.
Participates in monthly linen inventory forms and reports properly.
Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle..
To understand and strictly adhere to the Hotel’s Employee rules & regulations.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To wear the correct uniform and name tag at all times.
Keeps himself/herself informed of hotel products and services knowledge in order to answer guest questions
Inspects all occupied and non-occupied guest rooms and takes corrective measures in order to meet MOBOD standards in terms of cleanliness, maintenance and supplies.
Also checks that housekeeping equipments are given proper care and maintenance whilst being used.
At least 2 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving customer services
Committed to developing colleagues
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Accepts responsibility and accountability
Ability to converse in Turkish language
Prior experience in a renovation or pre-opening luxury hotel environment
Benzer bir işletmede en az beş yıl kat hizmetleri müdürü olarak çalışmış olan
Planlama, koordinasyon ve organizasyon yeteneğine sahip
İyi derecede İngilizce bilgisine sahip
İletişim becerileri gelişmiş, dinamik ve analitik düşünebilen
Güleryüzlü, prezentabl ve düzgün bir diksiyona sahip
İnsan ilişkileri güçlü ve Misafir memnuniyetini ön planda tutan
Problem çözme becerisi yüksek
Yoğun çalışma temposuna ve esnek çalışma saatlerine ayak uydurabilecek
Hijyen, temizlik ürünleri ve kimyasallar hakkında bilgi sahibi olan, bütçe ve maliyet konusunda tecrübeli
MC Office ve otelcilik otomasyon programı Opera kullanımına hakim
Ekip çalışmasına uyumlu,
Çağdaş mimarisi ve bir executive hotelin kişiliğini simgeleyen eşsiz yaşam alanlarıyla ifade edilen Hilton Istanbul Bakırköy, gezgin ihtiyaçlarına göre hazırlanmış olanaklara sahiptir. Hilton İstanbul Bakırköy'deki 306 şık konaklama, 16 toplantı odası, tam donanımlı Spa, kapalı / açık yüzme havuzları, alternatif yemek mekanları ve Executive Lounge, İstanbul gezginleri için Hilton hayranlarını heyecanlandırıyor..
Bakırköy'de açılacak Hilton Bakırköy için, aşağıdaki belirtilen niteliklerde Housekeeper arıyoruz.
Üniversitelerin tercihen Turizm ve Otelcilik bölümlerinden mezun,
Tercihen iyi derecede İngilizce bilen,
Bütçe, raporlama ve dokümantasyon prensiplerini bilen,
Hijyen kurallarına dikkat eden, titiz ve temizliğe özen gösteren,
Dış ve iç alan temizlikleri ile birlikte kimyasallar hakkında bilgi ve tecrübe sahibi,
Yoğun çalışma temposu ve esnek çalışma saatlerine uyumlu,
Microsoft Office uygulamalarına hakim,
Misafir ve çalışan memnuniyeti odaklı,
İnsan ilişkilerinde güçlü, ekip çalışmasına uyumlu,
Personellerine eğitim verebilecek,
Executive Housekeeper aramaktayız.