YBWEB03
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Network Müdürü

İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
  • 29.09.2016
  • 0 - 50 Arası Aday Başvurdu
  • 2185 Görüntüleme

Job Description

Key activities

  • Team management

    • Annual objectives and performance reviews

    • Career development

    • Remuneration

    • Scheduling / prioritisation

    • Attrition

  • Ownership and leadership of response and resolution for all major incidents

  • Co-ordinator and single point of escalation for all timezone operational issues

  • Ensure project work requiring resources of Tower is adequately resourced and reported

  • Ensure network contracts are cost efficient and implement solutions to drive out cost

 

Key accountabilities and responsibilities

  • Team leadership and management

  • Management of 3rd party vendors / suppliers

  • Engagement with Business Relationship Managers and business representatives

  • Escalation management (major incidents)

  • Enabling and improving people, process and technology to deliver an optimal IT support service to the business

  • Creation and enforcement of standards for voice and data networking

  • Service reviews, KPI, management information reporting

  • Co-ordination of global tower tickets handoffs with other Timezone Tower Leads

 

  • Ensure escalations from service management Towers are dealt with promptly

  • Respond and address audit issues

  • Provide regular internal reviews on key performance and management information reporting

 

Required Skills

Educational and professional requirements

  • Education level : Degree advantageous

  • Relevant experience : 10+ years (hands-on)

  • Professional certifications / qualifications : ITIL certified, Certification in Cisco Enterprise Network Technology advantageous

  • Technical skills : ITSM tooling, Cisco / Juniper / Checkpoint knowledge

  • Non-technical skills : Communication, team-work, problem-solving, analytical, flexible, adaptable, organised, manage under pressure

  • Language : English, and predominant timezone languages

 

Summary Info

  • PAYLAŞ

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