Duty Manager

A Duty Manager with Hilton Hotels & Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

Occupy the hotel lobby and other public areas, particularly at busy times

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all Guest complaints

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay Guests

Understand all credit procedures and ensure they are applied

Stay current with all hotel products, services, policies and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

Good knowledge of Health & Safety and security procedures

Calm, efficient and the ability to work well under pressure

Excellent leadership skills and exceptional communication skills

A passion for delivering exceptional levels of guest service

Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel

A degree or diploma in Hotel Management or equivalent

An in-depth knowledge of the hotel, leisure or service sector