Assistant Sales Manager - Groups, Conferences & Events

An Assistant GC&E Sales Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for assisting the GC&E Sales Manager maximizing sales results Hotel Groups and Events.

What will I be doing?

As an Assistant GC&E Sales Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services and also should do the following tasks with the higher standards: Specifically, the Assistant GC&E Sales Manager will perform the following tasks to the highest standards:

Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal
Visit the customer with the GC&E Manager to guarantee the success of the biggest groups and events
Get involved with the negotiations for groups and events to maximize the results
Be responsible for the weekly communication meeting with the coordinators
To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weakness
Organize the hotel’s visit and attend the unexpected requests
Be the contact between the client and the hotel staff, when it’s necessary
Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
Update daily the sales activities on the hotels systems, ensuring that those information are correct and consistent to be at the Groups Report Review rates, groups, deadlines and waiting lists
Review commission reports for groups, events and Food and Beverage
To be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc.
Make sure that all the request should be answered in 24 hours
Keep yourself informed about the clients and engage the relationship with them
To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs
To know and promote the hotel’s activities and events

An Assistant GC&E Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!