YBWEB02

Reservation Supervisor

  • 18.04.2018
  • 100 - 200 Arası Aday Başvurdu
  • 2329 Görüntüleme

Job Description

  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Making necessary up dates on extranets
  • Making rate Up dates in Holidex
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  •  Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 
  • Willing to undertake any reasonable request made by management in any other areas of the house.

Required Skills

  • Minimum 2 years experience in a similar position at a 5 star hotel chain
  • University degreeFluency in English
  • Ability to prioritize, organize work assignments and follow up
  • Ability to promote positive relationships with guests and staffAbility to perform job function with minimal supervision, even under pressure
  • Ability to ensure security and confidentiality of guests and hotel data
  • Ability to enforce hotel’s quality procedures
  • Ability to work independently without direct supervision and to lead a cohesive team to perform job functions and follow up with corrections when necessary
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment
  • Ability to input and access information into computer
  • Ability to remain calm and courteous with demanding or difficult situations
  • Ability to balance time and work well with deadlines

Summary Info

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