Senior Customer Service Representative(Export & Inport)

We are looking for Senior Customer Service Representative(Export & Import) for our multinational client.

Customer Service Representative to be the front-line representative to customers - providing them the support needed to process; produce; and ship their orders while providing outstanding sales and order support to customers while striving to enhance the customer’s experience by exceeding established customer service levels

• Receive, process and follow up on orders, Purchase Orders, and Consignment Orders from (key) customers, follow up orders in contact with delivery sites.
• Follow on delivery creation and work with logistics to ensure complete delivery and improve lead-time
• Communicate and agree on delivery dates, transport and packaging matters with customers and confirm orders in writing.
• Check completeness of sales orders regarding transport and/or billing blocks, etc.
• Register customer complaints in the system in agreement with the corresponding sales manager.
• ......

• Excellent communication skills,
• Customer focused, Result oriented,
• Team player, Accurate working,
• Able to deal with stress and set the correct priorities.
• Must be able to multi-task and juggle multiple activities throughout the day.
• Minimum 5 years of experience in Customer Service or Logistics.
• Bachelor’s degree in Business, Supply Chain, or related field
• Minimum 5 years of related supply chain experienceExperience with ERP systems required or demonstrated ability to quickly build expertise in similar systems
• Outgoing personality with good verbal and written communication skills Fluent in speaking and writing English