Customer Support Representative

IQ CashNow is an Austrian company specializing in bitcoin and other cryptocurrency ATMs.

As a full-service provider we enable our customers an easy, safe and fast way of converting to over 350 selected locations. In addition, qualified site partners can use our machines to generate additional income without any hassle and increase their customer frequency.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Excited about Crypto Currencies and Blockchain Technology.

Perfect comminucation skills!

Fluent in German is must, English is must , +Turkish is a superstar!
 

Office : In Istanbul/Ataşehir with pool and gym membership ,free drinks and snacks

Start Date: asap