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İş Tanımı

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

MAIN RESPONSIBILITIES 

  • Responsible to Assistant Bar Manager. 
  • Responsible for Barman/ Barmaid & Host/ Hostess 
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 
  • A courteous, professional and efficient service is provided at all times. 
  • All duties and tasks are performed as per the tasks required at the outlet. 
  • Be knowledgeable of all services and products offered by the hotel. 
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. 
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 
  • Ensure that the place of work and surrounding area is kept clean and organized at all times. 
  • Successfully perform opening and closing procedures established for the assigned outlet 
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. 
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head. 
  • Respond to any changes in the department as dictated by the hotel management. 
  • Assist in carrying out scheduled inventories of products and operating equipment. 
  • Perform any other assigned reasonable duties and responsibilities as assigned.  
  • Project at all times a positive and motivated attitude and exercise self-control. 
  • Have a complete understanding of the monthly profit and loss statement of the department. 
  • Be able to lead the service and act as a role model to the team. 
  • Be able to ensure a flawless service to the highest standards and as required by the department and the hotel. 
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 
  • Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Bar Manager. 
  • Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and Assistant Bar Manager. 
  • Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel. 
  • Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended. 
  • Have an excellent understanding of classic cocktails, their recipes and history. 
  • Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs.  
  • Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests. 
  • Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks. 
  • Participate in at least 2 national competitions per year. 
  • Be able to develop new recipes based on guest requests. 
  • Be able to fully comply to the beverage guidelines given by the hotel and management. 
  • Show an interest to develop and explore the local bar culture and knowing the places to go. 
  • Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties. 
  • Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge. 
  • Understand bar culture and the night life scene. 
  • Continuously train on cocktails and trends. 
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  • Accommodation in staff lodging.
  • Personnel shuttle service between hotel and staff lodging.
  • We serve 3 meals a day in the staff cafeteria and lodging.

Aranan Nitelikler

  • BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA.
  • Minimum 1 years in an F&B service role.
  • Awards/ certificates/ trainings related to bar operations are preferred.
  • Local language – excellent oral and written skills.
  • English – excellent oral and written skills.
  • Additional language – beneficial.
  • Strong knowledge of beverages (cocktails, liquors, wine, etc…).
  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • Excellent written and verbal communication skills.
  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
  • Ability to identify and delegate tasks effectively.
  • Excellent organizational and time management skills.
  • Applies a professional, confidential and ethical approach at all times.
  • Works in a safe, prudent and organized manner.
  • Ability to operate computer and office equipment.
  • Proficiency in Excel and Word. 
  • Passionate for Food & Beverage
  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Business Acumen
  • Sense of responsibility
  • LeaderTeam player
  • Analytical thinker
  • Flexible and reliable
  • Tolerant and open minded
  • Works well under pressure
  • Depending on region and property.

Özet Bilgiler

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BENZER TÜM İLANLAR

KEMPINSKI HOTEL BARBAROS BAY BODRUM

Nestled on the cliffs overlooking pristine Barbaros Bay, Kempinski Hotel Barbaros Bay Bodrum is located on a private bay with a ‘blue-flagged’ private beach facing the magnificent Aegean Sea, offering its guests a unique and luxurious vacation. In one of our spacious rooms or luxurious suites, we guarantee that your vacation will be a sophisticated and fulfilling experience. Through a rich variety of restaurants, bars and the magnificent Sanitas Spa, we always strive to serve you the Kempinski promise of European luxury.
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