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Firmanın diğer ilanları

Yemekhane Aşçısı
HILTON TÜRKİYE
Muğla - Bodrum
Bugün
Genel Alan Görevlisi
HILTON TÜRKİYE
Muğla - Bodrum
Son 1 Hafta
Hilton Adana - Mekanik Teknisyeni
HILTON TÜRKİYE
Adana - Yüreğir
Son 1 Ay
ASSIST. MARKETING MANAGER
HILTON TÜRKİYE
Ankara
Son 1 Ay
General Cashier
HILTON TÜRKİYE
İstanbul Avrupa Yakası - Şişli
Son 1 Ay
Firmanın Tüm İlanları

İş Tanımı

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Deliver and safely storage Guest luggage
  • Make and confirm all transportation arrangements with contracted limousine company
  • Make and confirm dining reservations
  • Communicate information effectively to Head Concierge
  • Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
  • Arrange for package delivery and pickup for guests
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

Aranan Nitelikler

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience working in Concierge in a hotel environment 

Özet Bilgiler

Benzer İlanlar

Şirket Bilgileri Gizli
İstanbul Avrupa Yakası
Son 1 Hafta
BENZER TÜM İLANLAR

HILTON TÜRKİYE

HİLTON WORLDWIDE

-Dünya çapında 1.100.000’in üzerinde otel odamızla, 22 markamızla ve 124 ülkede biz, dünyanın en büyük otelcilik şirketlerinden birisiyiz. Başarımızın sizin başarınıza nasıl artı değer katacağını görün.

-Olağanüstü bir kariyer mi arıyorsunuz? Biz de dünyanın dört bir yanında olağanüstü takım çalışanları arıyoruz.

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