Front Desk Clerk & Receptionist

İstanbul Avrupa Yakası Bahçelievler, İstanbul Avrupa Yakası
  • 03.08.2021
  • 0 - 50 başvuru
  • 961 görüntülenme

İş Tanımı

A Reception Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Reception Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Reception Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standardsAssist other departments, as necessary

Aranan Nitelikler

What are we looking for?

  • To receive and register guests on arrival using their names and adhering to Company standards at all times
  • Ensure that any reservations / enquiries are handled correctly and passed to the Reservations Department
  • Be thoroughly familiar with all company selling procedures and promotions
  • Record all cash receivedCheck and ensure the accuracy of all Reception floats
  • Be aware of hotel room availability at all times
  • Ensure the security of all cash, property and maintaining proper confidentiality of hotel and guest information
  • Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
  • To ensure whilst on duty the switchboard is attended to, promptly and efficiently ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests or management.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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