Front Office Agent

-Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
-Speak to guests and co-workers using clear, appropriate and professional language.
-Professional telephone manner
-Handle sensitive issues with employees and/or guests with tact , respect ,diplomacy and confidentiality
-Partner with and assist others to promote an environment of teamwork and achieve common goals
-Set up accurate account for each guest upon check-in according to their requirements
-Process all guest check-ins by confirming reservations in computer system
-Set up accurate accounts for each guest upon check-in according to their requirements
Verify and adjust billing for guests.
-Process all check-outs including express check-outs, resolving any late and disputed charges, settling account retrieving room key, and requesting comments on guest's stay

At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism  Management
Minimum 2 year experience in Front Office, Guest Services or related professional area in an international hotel chain
Excellent interpersonal and communication skills
Ability to focus attention on details and to handle multiple tasks
Result driven, proactive and reliable personality
Knowledge of Opera is advantageous
Excellent command of both written and spoken English; another foreign language skills are advantageous
No military obligation for male candidates