General Manager

Isparta Merkez, Türkiye
  • 13.12.2021
  • 200 - 500 başvuru
  • 2821 görüntülenme

Job Description

GENERAL MANAGER / HOTEL MANAGER
Position Purpose
To lead the hotel team in delivering optimal business performance on behalf of the owner, brand and division, through the execution of robust commercial, operational and people plans.


Lead by Example
  • Provide the hotel team with the clear purpose they require, support with relevant learning experiences, and give constant feedback on individual/ team performance
  • Ensure that all team members are aware of the multi-skilled nature of their roles, and the expectation that they will help where required. Lead by example on this!
  • Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
  • Be visible in the operations - direct and actively support the team through times of stress
  • Commit energy and time in ensuring that all team members have the necessary skills and behaviours to deliver great brand-specific guest experiences
  • Commit energy and focus into being / becoming a great boss for the team and providing a great place to work (Heart of Hilton / Heart of House / Travel with Purpose), to allows team members to thrive
  • Be a role model for all Team Members regarding brand behaviours.
  • Recruit suitable talent on all TM levels who are passionate about our brands, and ensure an on-boarding and TM development of good quality in all departments
Guest Experience
  • Ensure all guest feedback is followed up, dealt with appropriately, and shared with the team regularly
  • Ensure appropriate levels of contact with key clients / business providers and specialist support colleagues
  • Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area Support Team input
Operational Performance
  • Provide input to the Focused Service Area Support Team for the annual hotel budget
  • Deliver regular rolling forecasts with supporting commercial focus insight back up
  • Monitor cost performance and make appropriate resource adjustments to forecast variances
  • Regularly engage in revenue generation activities (calls, sales trips etc.) and be an active supporting colleague for your Commercial & Sales Manager
  • Drive Hilton Honors enrolments and actively work on improving guest loyalty
  • Manage owner relationship / rapport / reporting as required

Required Skills

  • Good standard of higher education
  • Very good Turkish and English knowledge, spoken and writtenHighly competent in the use of Microsoft Office packages
  • Proven track record of success in a fast-paced hotel, restaurant or retail environment
  • Passionate about customer service
  • Team player and able to work on own initiative
  • Proven people management experience
  • Very commercially aware and able to manage budgets and control costs
  • Target driven and hands on management style
  • Proven planning and organising skills
  • Able to grow and develop a team

Summary Info

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