Bu ilan yayından kaldırılmıştır.

Greek Speaking Call Center Agent / Home office

Türkiye
  • 7.06.2021
  • 20 - 50
Yurtdışı bağlantılı ilan
Conduent Greek Speaking Call Center Agent / Home office İş İlanı

İş Tanımı

About Conduent
We are Business Process Services Pioneer. As one of the original pioneers in business process?outsourcing (BPO) and a leader today, Conduent has?deep and diversified expertise across a range of?industries and business process?solutions.

We help businesses and governments drive process?efficiencies, costs savings and long-term revenue?growth. Our understanding of our clients’?operations enables us to provide?essential services to millions of people every day.? 

What do we offer?

  • A challenging job with career opportunities
  • A nice atmosphere in a friendly team
  • Intensive training & guidance
  • At Home option
  • An indefinite contract
  • A competitive salary + Sodexo + internet fee + bonus + incentives 
  • Full SGK premium, also during the training period
  • Private health insurance


Forms Processor/Documentation Specialist- a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. 

The Forms Processor/Documentation Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via e-mail and other written/digital communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Forms Processor/Documentation Specialist, utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Forms Processor/Documentation Specialist may contribute to outbound initiatives, making contact with customers to clarify information received on non-phone inquiries. 

Responsibilities

  • Evaluate, respond to and/or escalate non-phone customer inquiries as appropriate
  • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
  • Provide world-class customer service and immediate resolution to inquiries 
  • Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound tele-service communication.
  • Comply with all industry regulations including adverse event and product quality processes
  • Manage all assigned project work in a timely mannerMaintain up-to-date knowledge of product, medical, disease and industry information
  • Obtain pertinent customer information and record customer interactions in appropriate systems
  • Interact with team members to manage a broad number of product, medical and business issues and share best practices 
  • Handling of PHI and other sensitive and/or confidential business and medical information

Aranan Nitelikler

Qualifications
  • Knowledge of medical and clinical terminology
  • 1-3 years’ experience in a call center and customer service environment within the pharmaceutical or medical device industry or within another healthcare setting is desirable
  • Advanced level of Greek and English is required (able to read, write and speak the language)
  • Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred
  • Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
  • Demonstrated competency using information technology, PCs and databases
  • Excellent verbal, telephone communication and written skills required
  • Ability to multitask, good organizational and time management skills
  • Good problem solving and decision-making skills
  • Good interpersonal skills with team player attitude

Education
A graduate of any 4-year college program (BS or BA) preferably any health sciences discipline such as Nursing; Pharmacy is preferred.

Why join us?
Together, we make a difference in the lives of millions everyday.
When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs. 
Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection. 
Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.   

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BENZER TÜM İLANLAR

Conduent

About Conduent  

As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations.  We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying.  It is why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S., eleven million employees who use our HR Services and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, medical claims administration, eligibility and enrollment, transportation and mobility systems, end-user engagement or benefit administration – Conduent makes every interaction more individualized, immediate and intelligent. Learn more at www.conduent.com.

We support a culture of diversity & inclusion and equal opportunity for our global workforce.

We are Equal Employment Opportunity and Affirmative Action Employer, committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

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