Guest Experience Ambassador Supervisor

  • 12.01.2021
  • 0 - 50
  • 356 Görüntüleme

Job Description

To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organising tours, errands, etc.).
To work in liaise with the Guest Experience Manager in driving the LQE, MOQA and LRA results for the department
Greet and escort guests promptly to their rooms
Attend to guest's requests and complaints
Investigate complaints and incidents and address to the department concerned and response to guest with an appropriate explanation and apology
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Constantly check appearance, grooming of uniform colleagues
Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
Arrange fulfilment of guest services by working with the Spa & Wellness , F&B, Housekeeping, Reservations and In room dining colleagues
Perform assistance to guests in all areas of the resort
Assist the Guest Experience Assistant Manager with daily duties of managing the front desk
Perform any other reasonable duties as required by the Guest Experience Manager

Required Skills

Two years experiences in a similar position within a luxury environment
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Professional appearance and demeanour


Summary Info

Benzer İlanlar

Muğla - Bodrum


Mandarin Oriental Hotel Group

-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

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