Guest Experience Manager

JOB DESCRIPTION

Directly reports to the Hotel Management

Ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post departure and during the guest stay. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Barceló Hotel Group’s policies

 

GENERAL QUALIFICATIONS

* Solid communication and organization skills
* Fluent in English, as a second language preferably Spanish; other languages will be considered also
* At least 3 years of experience in a similar position in 5 star hotels
* Guest satisfaction oriented, with proper diction and effective communication skills on the phone and face to face
* Willing to work in a team
* Strong problem solving ability
* Graduated from a University
* Able to use MS Office and Opera applications effectively
* Not related to military service (for male candidates)
*Candidates living in İstanbul or who have no problems with residence.