Guest Relations Agent

• As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
• Speak clearly and listen carefully
• Use personal judgment and specialized knowledge to give information to people
• Communicate well with many different kinds of people
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
• Perform other reasonable job duties as requested by Supervisors.

Available to work a flexible schedule including evenings, weekends, and holidays.
HS Diploma or equivalent
Minimum 1 year hospitality, general office, accounts receivable or customer service experience.
Ability to speak and hear in English