Guest Relations Agent

As the "Courtyard by Marriott Istanbul West Otel" family, which is a five-star hotel in Istanbul, Küçükçekmece. We are looking for a new "Guest Relations Agent" 

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary

- University degree preferably from Tourism related departments
- Positive attitude and good communication skills
- Excellent written and verbal communication skills in English and ArabicAbility to work on your own and as part of a team
- Computer skills including Excel, Internet, Outlook, Word and preferably Fidelio
- Eager to learn and develop themselves, flexible to work in a busy operation
- Excellent guest relations, selling skills and communication skills
- Working effectively and accurately in a fast-paced environment
- Taking responsibilities and making good decisions