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Firmanın Tüm İlanları

Guest Relations Agent

  • 28.01.2021
  • 50 - 100
  • 831 Görüntüleme
ALLIUM VILLAS RESORT BODRUM  Guest Relations Agent İş İlanı

Job Description

Allium Villas Resort Bodrum is the new luxurious resort of Yalıkavak, located less than 1500 meters from the exclusive Yalıkavak Marina. The resort is composed of 9 units, each housing between 4 to 8 rooms, and totaling 36 rooms and suites, and all built on a slope of the coastline, giving every room an uninterrupted view onto the Aegean Sea, and giving every guest a direct access to the private beach. The resort is designed with natural materials, with each room decorated with earth toned colors, and elegantly complemented with splashes of color throughout the room, creating a perfect hideaway to relax, unwind, and live exclusive memories. The resort has Ayva Restaurant serving Mediterranean Cuisine, Pergola Grill & Bar and The Beach Bar, both serving a wide selection of snacks and salads, an Mandalina Bar where guests will be able to enjoy their favorite sun downers, and of course 24 hour room service.

Summary of Responsibilities:

Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:

  • Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.
  • Responsible in consolidating guest interview statistics and general comments.
  • Conduct guest relations courtesy calls.
  • Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.
  • Contact/Meet Guests during their stay and assist with any needs that arise
  • Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
  • Review all Group Resumes, VIP reports, daily business reports
  • Perform registration process by obtaining data from guest and by observing the established guidelines
  • Resolve guest complaints Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
  • Review all VIP guest incidents and ensure proper follow up is completed with the relevant departments
  • Ensures that all Front Office Standards Operating Policies & Procedures are adhered to
  • Ensures that preferences are collected for guests regularly
  • To support the Concierge or Royal Service agent as required
  • To be able to act with initiative, planning for the future and possible consequences.
  • Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
  • Be familiar with hotel services and promotions and promote them
  • Take and deliver accurate and timely guest messages
  • Respond to queries positively Follow department policies, procedures and service standards, including all safety policies

Required Skills

Qualifications: 

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal communication skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, secondary language preferred
  • Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable.
  • Must have the ability to handle a multitude of tasks and Guest requests Knowledge of Micros-Opera Property Management System an asset
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Allium Villas Resort offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Summary Info

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BENZER TÜM İLANLAR

ALLIUM VILLAS RESORT BODRUM

-Seçkin Yalıkavak Yat Limanı'na 1000 metreden daha kısa mesafede bulunan Allium Villas Resort, Yalıkavak'ın yeni ve lüks butik tatil yerlerinden biridir. Her biri 4 ila 8 oda, toplam 36 oda ve süit barındıran 9 villadan oluşan tesis, ada çivili ufku ile Ege Denizi'ne bakan sahil şeridinin yamacına inşa edilmiştir.

Hevesli insanların, büyük farklar yaratacağına inanıyoruz...

-Located less than 1000 meters from the exclusive Yalikavak Marina, Allium Villas Resort is one of Yalikavak’s new and luxurious boutique resorts. Composed of 9 villas, each housing between 4 and 8 rooms, and totalling 36 rooms and suites, the resort is built on a slope of the coastline overlooking the Aegean Sea, with its island studded horizon.
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