Guest Relations Agent

Allium Villas Resort Bodrum is the new luxurious resort of Yalıkavak, located less than 1500 meters from the exclusive Yalıkavak Marina. The resort is composed of 9 units, each housing between 4 to 8 rooms, and totaling 36 rooms and suites, and all built on a slope of the coastline, giving every room an uninterrupted view onto the Aegean Sea, and giving every guest a direct access to the private beach. The resort is designed with natural materials, with each room decorated with earth toned colors, and elegantly complemented with splashes of color throughout the room, creating a perfect hideaway to relax, unwind, and live exclusive memories. The resort has Ayva Restaurant serving Mediterranean Cuisine, Pergola Grill & Bar and The Beach Bar, both serving a wide selection of snacks and salads, an Mandalina Bar where guests will be able to enjoy their favorite sun downers, and of course 24 hour room service.

Summary of Responsibilities:

Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:

• Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.
• Responsible in consolidating guest interview statistics and general comments.
• Conduct guest relations courtesy calls.
• Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.
• Contact/Meet Guests during their stay and assist with any needs that arise
• Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
• Review all Group Resumes, VIP reports, daily business reports
• Perform registration process by obtaining data from guest and by observing the established guidelines
• Resolve guest complaints Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
• Review all VIP guest incidents and ensure proper follow up is completed with the relevant departments
• Ensures that all Front Office Standards Operating Policies & Procedures are adhered to
• Ensures that preferences are collected for guests regularly
• To support the Concierge or Royal Service agent as required
• To be able to act with initiative, planning for the future and possible consequences.
• Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
• Be familiar with hotel services and promotions and promote them
• Take and deliver accurate and timely guest messages
• Respond to queries positively Follow department policies, procedures and service standards, including all safety policies